Shipping Policy - Naviforce

Last Updated: 16 October 2026

1. Order Processing

At NAVIFORCE Watches, we aim to process and dispatch your orders as quickly as possible.

  • Orders are generally processed within 3–4 business days, excluding weekends and public holidays.

  • Processing begins after your order is successfully placed and confirmed.

  • During sales, promotional campaigns, or periods of high order volume, processing may take longer than usual.

  • You will receive a notification when your order has been dispatched, where applicable.

Please ensure that your contact number and delivery address are accurate when placing your order.

2. Shipping Across Pakistan

We deliver NAVIFORCE quartz watches to serviceable locations across Pakistan through our designated courier partners.

Shipping Charges: Applicable shipping charges, if any, will be displayed at checkout or communicated before order confirmation.

Estimated Delivery Time: Delivery generally takes approximately 3–7 business days after dispatch, depending on your location, courier service, and local conditions.

Delivery to remote areas may take additional time. Estimated delivery periods are not guaranteed and may be affected by circumstances beyond our control.

3. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication channel.

Tracking information may take up to 48 hours to become active after dispatch.

You can use the tracking number provided to check the status of your shipment through the relevant courier's tracking service.

If you experience a tracking issue or your shipment appears delayed, please contact our customer support team with your order number.

4. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and delivery locations, subject to the payment options displayed at checkout.

Customers placing COD orders should provide a valid phone number and accurate delivery details and remain available to receive their shipment.

We reserve the right to verify orders before dispatch where necessary to prevent fraudulent or incomplete orders.

5. Delayed or Undelivered Orders

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of courier operations, weather conditions, public holidays, security restrictions, incorrect addresses, or other unforeseen circumstances.

If your order has not arrived within the expected delivery period, please contact our customer support team and provide your order number.

We will coordinate with the relevant courier partner to investigate the delay and provide an update.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and valid contact details.

If an order cannot be delivered because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, the courier may return the parcel to us.

Additional shipping charges may apply if redelivery is required, subject to prior communication and applicable law.

7. Damaged Shipments or Incorrect Products

If your order arrives visibly damaged, contains missing items, or includes a product different from the one ordered, please contact us as soon as possible.

To help us investigate, please provide:

  • Your order number.

  • Clear photographs of the packaging and the watch.

  • Photographs or a video showing the damage or incorrect item, where applicable.

Our team will review your claim and advise you on the appropriate resolution in accordance with our applicable policies and consumer protection obligations.

8. Returns, Refunds and Exchanges

NAVIFORCE Watches offers the following policies for eligible quartz watches:

  • Returns: Within 7 days of receiving your order.

  • Exchanges: Within 30 days of receiving your order.

  • Refunds: Subject to approval under our Return, Refund & Exchange Policy.

Products must meet the applicable eligibility conditions. Original packaging, accessories, and proof of purchase may be required.

For complete terms, please refer to our dedicated Return, Refund & Exchange Policy on our website.

9. Shipping Policy Scope

This Shipping Policy applies exclusively to NAVIFORCE quartz watches sold through our online store.

Smartwatches and smartwatch-specific products or services are not covered by this policy.

10. Contact Us

If you have any questions about shipping, delivery, tracking, or an existing order, please contact our customer support team.

Business Name: NAVIFORCE Watches
Website: www.naviforcepk.com
Email: cs@naviforcepk.com
Phone/WhatsApp: 0335-3888344
Business Address: Plot A 4, Nazimabad Number 2 Block 2 Nazimabad, Karachi, 74600, Pakistan

Please include your order number when contacting us about an existing shipment so that we can assist you more efficiently.

NAVIFORCE Watches — Timeless Style. Reliable Service.