Naviforce Warranty Information

1. Warranty Information

At NAVIFORCE Watches, we are committed to providing quality quartz watches and a reliable customer experience. Every watch undergoes quality checks before dispatch.

We offer a 1-year limited warranty from the date of purchase on eligible quartz watches, subject to the terms and conditions outlined below.

This warranty applies exclusively to quartz watches purchased from our official store or authorized sellers.

2. What Does the Warranty Cover?

The warranty covers manufacturing defects and faults in materials or workmanship under normal conditions of use, including:

  • Movement defects: Manufacturing-related faults affecting the quartz watch movement.

  • Timekeeping issues: Abnormal timekeeping problems caused by a manufacturing defect.

  • Watch stopping: The watch stops functioning due to a covered internal mechanical or electrical fault, excluding ordinary battery depletion.

  • Hands and dial mechanism: Manufacturing defects affecting the movement or operation of the watch hands.

  • Strap or bracelet discoloration: Eligible premature color fading within six months of purchase, subject to inspection and assessment.

All warranty claims are subject to verification by our authorized service team.

3. What Is Not Covered?

The warranty does not cover:

  • Physical damage caused by accidents, dropping, impact, or improper handling.

  • Scratches, dents, broken glass, damaged dials, or other cosmetic damage.

  • Normal wear and tear of the watch case, strap, bracelet, buckle, or other components.

  • Battery depletion resulting from normal use.

  • Damage caused by water, moisture, or exposure to liquids beyond the watch's specified water-resistance rating.

  • Damage caused by misuse, negligence, unauthorized repairs, or modifications.

  • Damage resulting from exposure to extreme temperatures, chemicals, or other harmful environmental conditions.

  • Issues arising after the warranty period has expired.

  • Lost or stolen watches, straps, bracelets, or other accessories.

4. Warranty Claim Procedure

To request a warranty claim, please contact our customer support team through our official contact channels.

Please provide the following information:

  1. Your order number or proof of purchase.

  2. A description of the issue.

  3. Clear photographs or a video demonstrating the problem, where applicable.

  4. Your contact details and delivery address.

Our team will review your request and advise you on the next steps. The watch may need to be inspected before a warranty decision is made.

5. Repair or Replacement

If a manufacturing defect is confirmed and covered under this policy, NAVIFORCE Watches may, at its discretion:

  • Repair the defective watch.

  • Replace the defective watch with an equivalent model, subject to availability.

  • Offer another appropriate resolution where repair or replacement is not reasonably possible.

Any replacement will be subject to warranty eligibility and stock availability. If a replacement model has a different price, any applicable price difference will be communicated to the customer before dispatch.

6. Shipping and Inspection Charges

Customers may be required to send the watch to our designated service center for inspection.

Unless otherwise confirmed by our customer support team, customers are responsible for the cost of sending the watch for warranty assessment. Any return-shipping charges or additional costs will be communicated before the service is completed.

7. Important Warranty Conditions

  • The warranty period begins on the original purchase date.

  • Proof of purchase may be required to validate a warranty claim.

  • The watch must be presented for inspection when requested.

  • Unauthorized opening, repair, or modification may invalidate the warranty where it causes or contributes to the defect.

  • Warranty coverage is limited to eligible manufacturing defects and does not guarantee protection against accidental damage or normal wear and tear.

  • Water resistance is not a guarantee of complete waterproofing. Customers should follow the water-resistance specifications provided for their particular model.

8. How to Contact Us

For warranty assistance, please contact NAVIFORCE Watches through the customer support details published on our official website.

Please include your order number and a brief explanation of the issue to help us process your request efficiently.

Email: cs@naviforcepk.com
Phone: 0335-3888344
WhatsApp: 0335-3888344