Return & Exchange Policy - Naviforce

At NAVIFORCE Watches, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 7-day return policy and a 30-day exchange policy, subject to the terms and conditions below.

This policy applies exclusively to NAVIFORCE quartz watches purchased through our official online store.

WhatsApp: 0335-3888344
Email: cs@naviforcepk.com

1. 7-Day Return Policy

Customers may request a return within 7 days of receiving their order, provided that the watch meets all return eligibility requirements.

To qualify for a return:

  • The watch must be unused and in its original condition.

  • The watch must not have scratches, dents, signs of wear, or other physical damage.

  • The original box, packaging, tags, manuals, accessories, and other included items must be returned.

  • Proof of purchase, such as an order confirmation or invoice, must be provided.

  • The return request must be submitted within 7 days of delivery.

Returns that do not meet these conditions may be rejected following inspection.

2. 30-Day Exchange Policy

Customers may request an exchange within 30 days of receiving their order, subject to inspection and product availability.

Exchange conditions:

  • The watch must be unused and in its original condition.

  • The original packaging, tags, manuals, and included accessories must be complete.

  • Proof of purchase is required.

  • Exchange requests must be submitted within 30 days of delivery.

  • Exchanges are subject to the availability of the requested replacement model.

If the replacement watch has a different price, any applicable price difference will be communicated before the exchange is processed.

Each order is eligible for one exchange only. A watch that has already been exchanged cannot be exchanged again under this policy.

3. Refund Policy

Once a returned watch has been received and inspected, our team will notify the customer whether the return has been approved.

  • Approved refunds will be processed using the original payment method where possible.

  • Refund processing time may vary depending on the payment provider or bank.

  • Original shipping charges and return shipping costs are non-refundable, except where required by applicable law or where we agree otherwise.

  • If a return is rejected because the product does not meet the eligibility conditions, the watch may be returned to the customer.

4. Damaged, Defective or Incorrect Products

If you receive a watch that is damaged, defective, or different from the item you ordered, please contact our customer support team as soon as possible.

Please provide your order number and a opening order video showing the issue. Our team will review the claim and advise you on the appropriate resolution.

Verified cases will be handled in accordance with our applicable warranty and consumer protection obligations.

5. Items Not Eligible for Return or Exchange

Returns or exchanges may be refused if:

  • The watch has been worn, used, scratched, or physically damaged by the customer.

  • The original packaging, tags, manuals, or included accessories are missing.

  • The watch has been altered, opened, or repaired by an unauthorized person.

  • The request is submitted after the applicable return or exchange period.

  • The watch has already been exchanged under this policy.

  • The customer cannot provide reasonable proof of purchase.

These restrictions do not limit any rights customers may have under applicable law.

6. Return Shipping and Responsibility

Customers are responsible for securely packaging the watch and arranging return shipping unless otherwise agreed with our customer support team.

We recommend using a trackable courier service and retaining the shipment receipt until the return or exchange is completed.

NAVIFORCE Watches cannot guarantee the safe delivery of a return shipment sent without adequate packaging or tracking.

7. How to Request a Return or Exchange

To initiate a return or exchange, contact our customer support team through the official contact details listed on our website.

Please provide:

  1. Your order number.

  2. Your name and contact information.

  3. The reason for the return or exchange.

  4. Photographs or videos of the watch, if requested.

Please wait for instructions from our team before sending the product back.

8. Policy Scope

This policy applies exclusively to quartz watches sold by NAVIFORCE Watches. Smartwatches and smartwatch-specific products are excluded.

NAVIFORCE Watches reserves the right to inspect returned products and verify eligibility before approving a return, refund, or exchange, subject to applicable law.

NAVIFORCE Watches — Quality You Can Trust.

For assistance, please contact our customer support team using the contact information published on our official website.